Stitches and its affiliates (“Stitches”) respect your right to personal privacy.
why we collect your personal information;
the information that is collected by Stitches;
how we use and store your information;
how we may share your information; and
how you may contact Stitches.
Unsolicited Emails and Telephone Calls
Please do not share/send personal information (and particularly financial/credit card information) in response to any unsolicited e-mail or phone call that appears to come from Stitches or its affiliated companies or brands. We will not contact you and ask for such information; such information is only submitted when completing an order.
Why do we collect your personal information?
What personal information does Stitches collect?
Information about you
your name, address (including postal/zip code) and phone number;
your date of birth;
your e-mail address;
your IP address;
photographs or videos of you;
your credit card and other financial information;
proof of your identity; and
any other information that you may voluntarily provide through the Site or other means, including through Facebook, Twitter, Youtube, Flickr, Tumblr, Vimeo, any sort of mobile communications device or any other social media.
We may also receive information about you from other sources in compliance with applicable privacy legislation, such as updated address information, financial and credit history information in connection with payment processing, or previous employment related information. This information may help us to improve our ability to service your needs such as ensuring the accurate delivery of mailed materials.
Information about others
The information we collect might also include information you provide us about other people. For example, you may provide us with the name and address of a merchandise gift or gift card recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient's consent to our use of the personal information for these limited purposes.
Cookies and other technologies
A “cookie” is a small data file transferred to your computer’s hard drive that allows a website to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Cookies also enable an electronic retailer like Stitches to keep track of a customer’s electronic “shopping cart” before completing a purchase. When your computer accepts a cookie it does not provide us with access to your computer or any personal information about you other than the information you choose to provide to us.
Most browsers will allow you to remove cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or turn off cookies, certain features might not be available to you and our ability to personalize your experience would be limited.
How we use your personal information
The personal information that Stitches collects is used to provide you with an enjoyable and increasingly personalized shopping experience. We may use the information to:
process and fulfill your order and complete your transaction, when you make a purchase;
provide you with important product information;
deliver merchandise that you purchase online;
register you online;
facilitate payment for your purchases;
confirm your orders and delivery information;
respond to your customer service inquiries or requests;
determine your preferences and interests to improve the quality of our services;
provide you with information about special offers, events and contests;
provide you with advance notice of new arrivals, promotions and store openings;
process any product returns;
help us identify and address any problems with our Site or services;
protect the security and integrity of our Site, our stores and our business;
enable us to address our risk management and related purposes; and
fulfill other purposes for which Stitches has obtained your consent.
We will also use the information we collect from you to improve the quality of our services in-store and on-line and to enhance the quality of the experience that you have when visiting us in our stores and on-line.
Casting Call / Modeling for our Company
From time to time we may have modeling opportunities for individuals for Stitches. If we do announce a casting call or desire a model for our company we will identify what information, photographs or videos that we would like to receive and if you send us information about yourself in response to such a request, your consent shall include our right to share the information and content that you provide with third party modeling or talent agencies for such casting call or modeling purposes.
You may submit your resume through e-mail or mail for certain positions in our stores or at our head office in Canada. Our human resources department (or a third party human resources service provider) may use that information for the purposes of potential employment with us and related human resources purposes.
Newsletter, Memberships and Promotional Material
If you decide to subscribe to our newsletter or become an Gold Card Holder, we will use your personal information to send you certain correspondence, whether electronically or via direct mail, including but not limited to surveys, promotional information and offers, upcoming in-store or online sales, product information and contests.
We also may use your date of birth and postal code for promotional purposes. For example, we may send you special offers on or around your birthday or information about a new store opening in your area. In addition, we may use your IP address to determine your geographical location, in order to customize the promotional material we may send to you from time to time.
When you provide us with personal information in connection with a contest, we will use that information in connection with the administration of contests and other purposes disclosed in the contest entry rules. We may disclose your personal information to third party contest administrators or other sponsors of those contests, as well as applicable regulators, if required. Each contest has its own separate terms and conditions relating to the collection, use, storage and disclosure of your personal information, so please read those terms and conditions carefully when entering any contest run by Stitches.
Our Service Providers and Government
We may also share your personal information with governmental agencies or other entities, including credit reporting agencies, assisting us in fraud prevention or investigation or where we are required or permitted to do so by law or contract. We may do so when trying to protect against or prevent actual or potential fraud or unauthorized transactions, or investigating fraud that has already taken place. In addition, we may disclose your personal information to third parties who you have authorized to obtain that information. For example, when you make a purchase by credit card, we will forward certain information to your credit card provider in the course of processing that transaction.
Sharing within our Organization or a Potential Purchaser
If you have consented to receive promotional material from us, Stitches may share your information with affiliated companies and brands of YM Inc., which currently include Suzy Shier, Bluenotes, LA Express, Urban Planet, Sirens, Siblings, Mariposa, Thrifty’s and Stitches, and any future affiliated companies and brands of YM Inc. We may provide you with their promotional materials and additional information about their products, services, contests or promotions.
Information we collect from you may be shared between all points of contact within Stitches if it is necessary to share that information for the purpose for which we collected it. Those points of contact include employees in our stores, customer service representatives and individuals involved in online and other purchase fulfillment.
In the event that Stitches is sold to or merges with another company, we may disclose your personal information to the purchaser or the new company formed from the merger.
How Stitches protects and stores your personal information
Your personal information will be kept confidential. It is stored and processed on computers located in Canada and the United States of America. We use administrative, procedural and technical safeguards to protect your information against loss or theft as well as against unauthorized access or disclosure in order to protect your privacy. These protections include firewalls and encryption.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the industry standard for secure online commerce transactions. It prevents your personal information from being read by someone else as it travels across the Internet. All of your personal information is encrypted, including your credit card number, name and address.
While we use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit using the Internet, third party digital networks, websites, mobile devices, the Site or any social media platform.
We cannot be responsible for Internet fraud or theft. Please keep this in mind when providing information through the Site.
How long do we retain your Personal Information?
Stitches retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.
When you make a purchase online through our Site, we will not retain your credit card information after the purchase has been authorized by the appropriate financial institution. Stitches does retain the authorization number provided at the time of authorization in order to deal with credit which might be requested in the event that the purchased item is returned.
If you visit a store that is monitored by video security, we may temporarily capture your image for security purposes. Security recordings are only reviewed in the event of an incident and are overwritten after a reasonable period of time.
Children and this Site
Children under age 13 may not use the Site and should not provide any personal information to us. The Site is not intended for or targeted to use by children.
Please note that children under the age of 13 may not participate in casting calls or modeling initiatives, and may not apply for employment with Stitches.
Exercising your options about receiving promotional communications
We want to communicate with you only if you want to hear from us. If you do not want to receive communication or promotional information you can
E-mail us at: CustomerService@StitchesOnline.com
Write to us at YM Inc., 50 Dufflaw Rd., Toronto, Ontario CANADA M6A 2W1
Use the UNSUBSCRIBE link found in every electronic promotional message you receive.
Our links to other sites
In addition, our Site may include content (including through social media platforms or applications) that is streamed by our Site but hosted or made available by third parties. Stitches is not responsible for ANY DAMAGES ARISING FROM AND EXPRESSLY DISCLAIMS ANY LIABILITY ASSOCIATED WITH how such third parties collect, store, use or disclose your personal information. If you choose to view such streamed content, you should review the privacy policies that govern such content.
If you do not want to receive promotional material from Stitches or if you wish to update or correct your personal information please contact us by email at: CustomerService@StitchesOnline.com
Please also visit the following associated policies for further information:
Social Media Policy: online at http://www.stitchesonline.com/eng/aboutUs/termsOfUse.cfm?&var=d&ckey=CA
Website Terms and Conditions of Use: online at http://www.stitchesonline.com/eng/aboutUs/termsOfUse.cfm?&var=d&ckey=CA
Website Terms and Conditions of Purchase and Sale: online at http://www.stitchesonline.com/eng/aboutUs/termsOfUse.cfm?&var=d&ckey=CA
For further questions or concerns, please Contact Us.
Last Revision: August 2011